Originally posted at 3-27-05 17:12
Folks, I want to apologize right off the bat for the poor customer service these past few weeks. Spring is wireless conference season and I've been traveling almost every other week. I promise I am going to work through all the emails this week. I'm also seeking to hire someone to improve my customer service, if you are interested in a job, please email me at mailto:email@example.com?subject=jobs and give me a brief on your job experience / hours and expected salary. You will get the self-satisfaction of contributing to a product that has been used by 100,000+ people.
It appears for a lot of you, your problem is registering because your phone number already exists in the database. For some reason, I don't believe that ToneThis is so popular :), that everyone's phone number is already in the ToneThis database. Folks, if you have already registered, please login and purchase the application. If you used up your trial and want more freebies, please do not try to convince me that you just got your phone due to local number portability - if you want more trials, ask me and I will grant you more trials. Please, I don't need to be bombarded with the 30 emails a day about "my number is already in the database" issue.
It also appears, that several of you have paid but the application still thinks it's in trial mode. In the rare case, the Paypal payment notification is lost, I cannot enable the purchaser for unlimited ringtones and wallpapers, please fill out this new support page I made - it should expedite things. The majority of the time, this error occurs if you have registered with a different number than the number you entered into the application. Please look at your number via the "Profile" button and verify that is your correct number. Then look at the ToneThis purchase confirmation email you recieve after purchase, is the number in the email the same as your number in the application?
As for me, these past 2-3 months, I have been fairly idle on the site. The reason is that I've been working 80-100 hour weeks for my full-time job and for supporting two big partner projects for ToneThis - the partner project annoucements will be made shortly in the news section, they are exciting for the future of ToneThis and will result in more stable versions and better carrier / handset support.
Version 2.5 that was released today added WAV and CD support. It also allows for users to change their number, carrier and handset within the application so if you have multiple phones within the family, you can all use the application. Note, you still have to buy a copy per phone number! We've also beefed up the phone list quite a bit but the #1 feature of this version is it is very stable and all known bugs from Windows 98 to Windows XP have been addressed.
In the coming months, we are working to add support for 10s of more carriers worldwide and several of those little carriers you have been asking for in the states. We're also adding a feature I think you guys / gals will all love so stay tuned! PS, MAC fans, some good news for you coming soon as well...